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Website not loading. Issues with latest updates?

Landing Forums Themeforest Theme Support Joyn Website not loading. Issues with latest updates?

This topic contains 8 replies, has 4 voices, and was last updated by  David Martin – Support 4 months.

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  • Posted in: Joyn
  • Post count: 3
    June 28, 2017 at 10:11 pm #330444

    Hi there,

    Apologies in advance, I'm a designer using the Joyn theme and not a web developer or programmer so it might take me a few responses back and forth to understand what's going on.

    I noticed on June 27th the website I designed with Joyn, https://www.kentcrossfit.com/ , suddenly kept failing to load. It's stuck on the loading animation. I'm still able to login through .../wp-admin and edit pages and posts, but for some reason the site is stuck trying to load. I've confirmed this on multiple machines and mobile devices, each clearing out browsing history and cached data. I've also contacted my host site, Bluehost, and their Support team advised me it was one of my plugins. I turned off all plugins except for Swift Framework which leads me to believe the latest update for either Swift Framework or JOYN (or both) is causing the problem.

    Can you advise what I should do to get things back up and running?

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    June 29, 2017 at 5:44 pm #330571

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    June 29, 2017 at 9:11 pm #330589

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    June 30, 2017 at 9:55 am #330610

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    June 30, 2017 at 4:11 pm #330689

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    June 30, 2017 at 4:14 pm #330692

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    June 30, 2017 at 7:09 pm #330714

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    June 30, 2017 at 8:26 pm #330715

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    July 3, 2017 at 1:26 pm #330806

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