New Landing › How can we help? › Themeforest Theme Support › Dante › Urgent : Portfolio and Some Icon boxes have disappeared

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    Posted in: Dante
  • May 7, 2016 at 12:49 pm #265981
    Marine
    Member
    Post count: 151

    Hello,

    My site has been updated with WP 4.5.2 and my portfolio-showcase has disappeared on my HP and also Icone boxes (it’s still OK in the backoffice), my page “Nos réalisations” is also empty (portfolio) and in my SEO page, ther’es no icon boxes displayed any more.

    As I was working on the blog page, I’ve removed all the custom css to be sure I didn’t add “display:none;” by mistake but no, still nothing.
    It’s quite urgent, can you help?
    Thanks,
    Marine

    May 7, 2016 at 1:13 pm #265983
    Marine
    Member
    Post count: 151

    I’ve found the reason with the Icon boxes have disappeared, it’s because of the animations (fade from left…). I’ve removed the animation and the block are displayed again. Were you aware of this?

    May 7, 2016 at 1:16 pm #265984
    Marine
    Member
    Post count: 151

    Portfolio Showcase and Portfolio still don’t work

    May 9, 2016 at 12:57 pm #266160
    Marine
    Member
    Post count: 151

    Hello !

    Do you think I’ll have a solution today or tomorrow? If not I’ll have to do a rollback.
    Thanks guys!

    May 9, 2016 at 1:54 pm #266178
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide login detail to check and resolve the issue.
    Thanks
    Mohammad

    May 9, 2016 at 2:03 pm #266187
    Marine
    Member
    Post count: 151
    This reply has been marked as private.
    May 9, 2016 at 3:03 pm #266202
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    You’re running version 2.62 of Dante, latest version is 3.2.7, you need to update

    – Kyle

    May 9, 2016 at 3:16 pm #266211
    Marine
    Member
    Post count: 151

    I never see the update suggestion on this site. I have to do it via FTP?

    May 9, 2016 at 3:23 pm #266216
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    We recently changed to a different update service and you likely missed the cut off point to update, here is the latest version: https://www.dropbox.com/s/g84haayoe981tgd/dante.zip?dl=0

    Yes you will need to update via FTP

    – Kyle

    May 9, 2016 at 4:12 pm #266235
    Marine
    Member
    Post count: 151

    Just did and I even dont’ have my login page anymore 🙁

    May 9, 2016 at 8:48 pm #266296
    Marine
    Member
    Post count: 151

    I managed to restore my website 3 days ago version with WP 4.4.2 and Dante 2.62.
    But my page heading title are not in full width anymore. Same for my full width block 🙁
    I’d like to update the theme but this morning, transfering Dante files via FTP broke everything, my site was black and I could’nt acceed to my WP login page.
    Could you help me please?
    Tx

    May 10, 2016 at 6:56 am #266329
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me FTP login detail to check and resolve the issue.
    Thanks
    Mohammad

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