Tones of errors after updating to latest version (3.4.61) and woocommerce 3.0

[sammayell]

Tried all these 3. No luck.

Sam

[sammayell]

also if you login and check again on my site, Can you also check why swift builder never loads correctly when I try to edit page. Everytime I have to goto classic editor and copy code and paste again to get swift builder activated. This is wasting my lot of time.

I hope to get some solution of all issues soon as we are waiting to go live with updated theme and then perform ongoing changes to site.

Thanks.

[sammayell]

Just to give you an update what I tried so far –
1) Created test page with Best Sellers and Featured Products mini – Didn’t work
2) Disabled all plugins, At the moment I have only Woocommerce and Revolution slider plugin activated and still its not working
3) Widgets, I couldn’t find any widgets for Best sellers and Featured products.

I highly appreciate your help on this as this is the only issue we have now to go live with updated theme.

Thanks.

[Swift Ideas – Ed]

Hi @sammayell

If you check the “WooCommerce products” widget – there is an option to show “Featured products”. Apologies that we have these hoops for you to test, but we have to narrow down issues that aren’t the fault of the theme, else we’d spend all our time debugging issues caused by other plugins.

– Ed

[sammayell]

Hi, that is not working as well. And when I say its not working on PAGE then you should be HAPPY to debug for me and test as I have purchased license for this theme. I’m not at all happy with the support as we are wasting days.

We are waiting to go live with our main website and I really hope that you understand that matter of urgency here. Could you please take 10 minutes and actually check what is wrong on theme? We have same database and same plugins on munchtime.co.nz and its working perfectly fine with Best Sellers and Featured Product section on home page. This only happens after updating theme so I don’t think its any plugin at fault. Also, as I said earlier I have tried to test website (v2.munchtime.co.nz) disabling all the plugins and by keeping only woocommerce and revolution slider. I hope that is enough for you to go ahead and provide your support on theme.

This is my last try, next contact will be themeforest officials.

Thanks.

[sammayell]

I noticed even your demo site for this theme runs very old version of theme.
http://neighborhood.swiftideas.com/wp-content/themes/neighborhood/style.css shows 3.3.1 !!!

[Swift Ideas – Ed]

Hi @sammayell

We are absolutely happy to debug anything that is wrong with our code (the theme), but please understand that we can’t spend time debugging issues that aren’t with the theme code, which is why we have to make sure it’s nothing our end. Once we could confirm that and take a look at your site, we found the latest WC version uses some adjusted code to query these products. Please try this version of the theme, which also includes WC 3.1.0 compatibility – http://swiftideas.d.pr/Er8gLb

That build should fix your issues, and the changes will be included in the next update.

As for the page builder issue, please try clearing your browser cache, as this is a common cause of issues after we update the page builder JS files.

You seem to have a number of outdated theme files in your child theme?

– Ed

[sammayell]

Thanks Ed,
Page builder issue is resolved.

I tried new theme files and it resolved “Featured Products” section but “Best Sellers” section still don’t have any products.
I have tried placing new order as well if that was an issue. but no luck. (see screenshot)

Also, When I tried your new theme, I noticed woocommerce email templates – form-shipping and form-billing are outdated. Latest version is 3.0.9 and you’re supplying 3.0.0
I see some layout issues in this and previous theme 3.4.61 as well (screenshot attached)

Please note that at the moment, no other plugins are active in this site (v2.munchtime.co.nz)

You said “You seem to have a number of outdated theme files in your child theme?” – Well we had only 2 outdated files. After trying your theme from your last reply, there are two more outdated files. That’s all I could fine. Do you see more outdated files? Woocommerce status page shows only 4.

I know you are busy with so many new development and support but could you just resolve this by yourself and let me know the file you updated so I can replicate it to live site.

So we are waiting for following issues now :
1) Best Sellers products not working on home page (screenshot)
2) Shipping and Billing form layout issue with country and state dropdownlist (screenshot)

Really appreciate your help.
Many thanks,
Sam Mayell

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[Swift Ideas – Ed]

As of that zip we sent over, there are no outdated files up to 3.1.0 – if you have any, then they shouldn’t be there and should be removed. These are the only files that we override:

We’ll check those 2 issues, and get back to you shortly.

– Ed

[Swift Ideas – Ed]

Can you please remove the old version of the theme, leaving only the one that we provided so that we can make sure we are checking the latest?

Thanks,

– Ed

[sammayell]

Thanks Ed. I have removed old version.

[sammayell]

I checked the theme files you supplied. It has version 3.0.0 in following files
woocommerce/checkout/form-billing.php
woocommerce/checkout/form-shipping.php

I have removed those files from child theme so its pointing to parent theme and correct folder.
Can you please check again with your theme files. I have attached screenshot.

Sam

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[Swift Ideas – Ed]

Hi Sam,

Those files were deleted a few versions ago as we no longer needed the customizations.

We’ll look into the other issues now for you.

– Ed

[Swift Ideas – Ed]

Issue fixed with the best sellers, we will provide an update to fix the dropdowns on checkout page. You can add this CSS for now:

.woocommerce form .form-row .select2-container {
	max-width: 75%;
}
.woocommerce form .form-row .select2-container--default .select2-selection--single {
	height: 38px;
	border-radius: 0;
}
.woocommerce form .form-row .select2-container--default .select2-selection--single .select2-selection__rendered {
	line-height: 38px;
}
.woocommerce form .form-row .select2-container--default .select2-selection--single .select2-selection__arrow b {
	margin-left: -8px;
	margin-top: 3px;
}

– Ed

[sammayell]

Thanks Ed. It seems to be working now.
One last question I have – How can I update swift framework core files? It seems it I copy to child theme, it doesn’t reflect changes. What’s best way to update swift framework files without editing parent theme?

Thanks for your help.

Sam