New Landing How can we help? General Forum Help Product images won't show – Media library images are broken

Viewing 9 posts - 1 through 9 (of 9 total)
  • #319510
    Bouchra
    Member
    Post count: 5

    Hi,

    The thumbnails images in the media library won’t show up. Also when I enter the category, all products images won’t show up!

    Please help! planning to launch my website tomorrow!!

    Thank you

    #319526
    David Martin – Support
    Moderator
    Post count: 20834

    The image does not exist within your database:

    Upload the image again. Have you transferred/cloned this site recently?

    #319542
    Bouchra
    Member
    Post count: 5

    Actually the images exist in the uploads folders but won’t show in the database

    I didn’t transferred or cloned the site recently

    I tried to disable the plugins and to change the permissions to 755 it didn’t work

    #319543
    Bouchra
    Member
    Post count: 5

    Acutually the images are showing when you access a specific product page but not when on the category page

    #319546
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    When I try to reach an image in the category page this is what I get.
    https://www.dropbox.com/s/5mp8qgudiq25yn0/Screenshot%202017-04-04%2011.42.56.png?dl=0

    try to migrate again all the images, difficult to assist you in this situation.

    -Rui

    #319550
    Bouchra
    Member
    Post count: 5

    What do you mean by migrate again all the images?
    Re upload all the images?

    I’m really deseperate, I already passed a lot of time on this

    #319582
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Maybe transfer again the images from the previous place where you had the site.
    You should use this kind of plugins to migrate https://wordpress.org/plugins/duplicator/

    Probably the urls in the database are wrong. Did you updated the urls inside the database?
    Check this page, there are some suggestions there.

    Has you probably know this is outside our support scope, we just trying to point in the correct direction.

    -Rui

    #319655
    Bouchra
    Member
    Post count: 5

    I deleted the images and upload them again and everything is working now
    Thank you

    #319711
    David Martin – Support
    Moderator
    Post count: 20834

    Glad you got it working.

Viewing 9 posts - 1 through 9 (of 9 total)

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