New Landing › How can we help? › Themeforest Theme Support › Clique › Portfolio issue

Viewing 15 posts - 31 through 45 (of 45 total)
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    Posted in: Clique
  • August 11, 2015 at 10:56 am #202695
    Kraver
    Member
    Post count: 82

    We did check. The files displayed fine.

    August 11, 2015 at 10:56 am #202696
    Kraver
    Member
    Post count: 82

    We did check. It displayed fine and you did not answer my questions.

    August 11, 2015 at 11:06 am #202700
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please check my attachment. You can get it easily.
    Thanks
    Mohammad

    Attachments:
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    August 11, 2015 at 7:55 pm #202916
    Kraver
    Member
    Post count: 82
    This reply has been marked as private.
    August 13, 2015 at 1:00 pm #203673
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I can now login perfectly with the supplied details.

    Your site looks like it has a DNS issue, have you or your host changed this? Please pass this error message to them:

    “The server at http://www.kellyannraverdesign can’t be found, because the DNS lookup failed. DNS is the network service that translates a website’s name to its Internet address. This error is most often caused by having no connection to the Internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventing Google Chrome from accessing the network.”

    Thanks,
    David.

    August 13, 2015 at 9:09 pm #203873
    Kraver
    Member
    Post count: 82

    I am on the phone with my server now, however, was anyone able to fid out why my portfolio catagory does not show up by its self on my website? Thanks.

    August 13, 2015 at 9:34 pm #203877
    Kraver
    Member
    Post count: 82
    This reply has been marked as private.
    August 14, 2015 at 12:27 pm #204063
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Please to report I have resolved your issue. Please look: http://www.kellyannraverdesign.com/wp/.

    Following on from Rui, the category “Design” had a slug of “design-in-print-web-and-video” the slug needed to match the name to work correctly. Example: “Design” with the slug “design”.

    Thanks,
    David.

    August 14, 2015 at 3:14 pm #204143
    Kraver
    Member
    Post count: 82

    Do I have to purchase the theme again? Also, how do I keep all the work I did on the portfolio without losing it, if I go get a new version of the theme? Why can’t I just update the theme I have?

    August 14, 2015 at 3:18 pm #204145
    Kraver
    Member
    Post count: 82

    Thank you.

    August 14, 2015 at 3:22 pm #204149
    David Martin – Support
    Moderator
    Post count: 20834

    Glad it’s resolved.

    You can get the latest version from ThemeForest, I thought you were a version behind but it looks like you are up to date so please ignore that last message. I have removed it from this thread.

    – David.

    August 16, 2015 at 4:13 am #204343
    Kraver
    Member
    Post count: 82

    One more thing, David. I added a new category for a new portfolio called Chalk and Pastels. This time I was careful to name the slug the same as the category. I have one image in it now, and it, too, did not show up. Is it something I am doing or not doing? I am not sure. I would really appreciate if you could help me through this. Thanks.

    Kelly

    August 17, 2015 at 11:22 am #204509
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Kelly,

    Everything looks fine, but just remember to add a featured image to the portfolio item.

    I did this for you as a test, I also created a test page for chalk and pastels to confirm it will work, and please to report it does. Ex http://www.kellyannraverdesign.com/wp/chalk-and-pastels/.

    – David.

    August 17, 2015 at 1:22 pm #204581
    Kraver
    Member
    Post count: 82

    Thank you so much. You have been the most helpful person! Thanks.

    August 17, 2015 at 1:23 pm #204582
    David Martin – Support
    Moderator
    Post count: 20834

    No problem, happy to help you Kelly!

    – David.

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