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Log-in problem

Landing How can we help? General Forum Help Log-in problem

This topic contains 1 reply, has 2 voices, and was last updated by  David Martin – Support 1 year.

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  • Post count: 5
    April 19, 2017 at 5:33 pm #321633

    Hi there,
    One of my co-workers tried to log-in admin account several times, and WP blocked me out because of "Too many failed login attempts"
    I tried to type in another user name I pre-made, but it didn't work as well.
    Also, I tried to change my password as pressing "Lost your password" link, it directed me to "My account" page on our website, but no email has been sent even though I input my email address and "reset password" button. It seems like nothing will happen even if one of my customers tried to reset his password.

    So, I have two questions.
    I'd like to know why the WP admin doesn't let me use any other account after blocking me out.
    Also, I don't know why the reset password function doesn't work.
    Thank you for your help.

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    Post count: 20834
    April 19, 2017 at 6:02 pm #321645

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