New Landing How can we help? Atelier Latest plugin updates broke product zooming

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Viewing 15 posts - 1 through 15 (of 15 total)
  • Posted in: Atelier
  • #258050
    gasfe
    Member
    Post count: 13

    Yesterday I applied a couple of updates from two plugins that comes with the theme, not third party ones. After this, I noticed something was not right as the parallax from the home page started looking bizarre (the high lower than it should). I finally managed to fix it by adding spaces above and bellow the text of the button shortcode.

    However, while adding some products, I noticed the zoom is not working properly anymore. In the product page, the main product image works fine. However, if another image of the product is selected, the zoom doesn’t work anymore.

    I’m not a developer, just an end user who understands IT, likes to learn and believes that “DYS” is sometimes the best option.

    Please assist asap.

    Thanks a lot.

    #258144
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I tried to login with the credentials provided but it didn’t worked.

    Can you try to disable all plugins except, SwiftFramework, Redux Framework and Woocommerce? then clear the cache and try again so we can discard any plugin conflict.

    Thanks

    -Rui

    #258287
    SofiCo77
    Member
    Post count: 39

    Same problem

    #258315
    LoudCow1565
    Member
    Post count: 13
    This reply has been marked as private.
    #258385
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Thanks for letting us know, will forward this to the developer

    – Kyle

    #258432
    gasfe
    Member
    Post count: 13
    This reply has been marked as private.
    #258690
    David Martin – Support
    Moderator
    Post count: 20834

    @gasfe – this has been reported back for fix and update.

    Thanks.

    #258940
    gasfe
    Member
    Post count: 13

    Hi David

    Sorry I didn’t understand what you mean. Is it going to be fixed by via update or you will update ticket when you fix it?

    thanks.

    #258942
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    The issue will be fixed in the next update

    – Kyle

    #259604
    lillstreet
    Member
    Post count: 35

    When will the next update be? We’re having the same problem so I’m sure others are too…

    #259849
    David Martin – Support
    Moderator
    Post count: 20834

    @lillstreet – I’ll double check with the lead dev, it could be by the end of the week. Will report back.

    Thanks.

    #259867
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    This theme build will resolve that issue – http://d.pr/f/NEqu/5BG2ItOq

    Will be included in the next update.

    – Ed

    #261464
    gasfe
    Member
    Post count: 13

    Hi

    I applied the latest theme update and looks like the zoom issue has now been fixed. Although seems to be very slow (or could just be me), is working.

    Thank you.

    #261466
    gasfe
    Member
    Post count: 13

    Fixed

    #261469
    David Martin – Support
    Moderator
    Post count: 20834

    Great, thanks Ed.

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