New Landing How can we help? Themeforest Theme Support Joyn Custom font not displaying

Viewing 15 posts - 1 through 15 (of 21 total)
  • Posted in: Joyn
  • #267935
    katiesmyth
    Member
    Post count: 25

    I’ve uploaded a custom font to display in the Navigation menu and the titles. It shows up on the computer I have this font (IrisUPC) installed on, but doesn’t display on any other computers.

    How can I get it to display on all computers?

    I’ve attached two screenshots. One with the correct font displaying, the other with how it displays on other computers.

    Attachments:
    You must be logged in to view attached files.
    #267972
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me login detail to check the website.
    Thanks
    Mohammad

    #269879
    katiesmyth
    Member
    Post count: 25
    This reply has been marked as private.
    #269970
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upgrade the theme and all plugins to latest version.
    Thanks
    Mohammad

    #270273
    katiesmyth
    Member
    Post count: 25

    Thanks Mohammad, I’ve done this but still not seeing the correct font.

    #270300
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please choose any google font and let me know your feedback. Are you using any cache plugin?
    Thanks
    Mohammad

    #270608
    katiesmyth
    Member
    Post count: 25

    I’m trying to use IrisUPC font (I don’t think this is a Google font) as this is what font my client uses.
    I’m not using a cache plugin.

    #270618
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I know that its not a google font. Please use any Google Font instead of it, just for check.
    Thanks
    Mohammad

    #270983
    katiesmyth
    Member
    Post count: 25

    Hi Mohammad – Google fonts works fine, I’ve just tested it out again with no issue. Seems to just be the custom IrisUPC font I’ve uploaded that’s not working properly.

    #271320
    David Martin – Support
    Moderator
    Post count: 20834

    Please add a zip file of the font IrisUPC so we can test this.

    The font displays on your computer because it’s installed on your computer, the font is not installed on other PC’s which is why it does not show. This indicates the font has not be correctly installed on your site.

    Thanks.

    #271554
    katiesmyth
    Member
    Post count: 25

    Hi David,

    I’ve just installed the font using a zip file, but an incorrect font is now displaying no matter which computer I view it on. See screenshot.

    K

    Attachments:
    You must be logged in to view attached files.
    #271991
    David Martin – Support
    Moderator
    Post count: 20834

    Remove this from your CSS:

    @font-face {
      font-family: 'IrisUPC';
      src: url('http://www.cmarketing.com.au/wp-content/uploads/2016/05/IrisUPC.ttf') format('truetype');
    }

    Then select the font without the .ttf file extension:

    Please upload the zip file me.

    Thanks.

    #273042
    katiesmyth
    Member
    Post count: 25

    Hi David,

    I’ve deleted the custom CSS and changed the font back to the IrisUPC (without the .ttf extension). The font still isn’t displaying correctly though.

    K

    Attachments:
    You must be logged in to view attached files.
    #273448
    David Martin – Support
    Moderator
    Post count: 20834

    Can you add your FTP details?

    Thanks.

    #274102
    katiesmyth
    Member
    Post count: 25
    This reply has been marked as private.
Viewing 15 posts - 1 through 15 (of 21 total)

You must be logged in and have valid license to reply to this topic.

License required for the following item
Login and Registration Log in · Register